酒店管理

酒店管理课程学习成果 

• 毕业后, students will be able to correctly identify the various hospitality industry segments and describe how all segments work together for the success of the industry 
• Students will increase their visibility and practice networking skills through attending a minimum of two volunteering opportunities with hospitality industry organizations 
• Students will demonstrate mastery of hospitality skills through various scenarios in a hands-on learning environment at a hotel property. Students will identify ethical dilemmas encountered on the job and provide evidence of an ability to make sound ethical decisions 

客房部门 

• Students will describe the four stages of the guest cycle and the important roles and functions of the front office and housekeeping departments in each stage 
• Students will identify various reservation methods and describe the impact of specific methods on hotel revenue 
• Students will accurately describe the steps to clean a guestroom and identify areas most prone to mistakes 

销售及市场推广 

• Students will identify and describe various aspects of large group meetings including; registration, 房间块, 安全, 设置展品和会后会议 
• Students will be able to explain the 4 P’s of marketing as they relate to the hospitality industry 
• Students will describe the major components of on-premise and off-premise special events including F&B、娱乐、租金和劳动力

食品和饮料 

• 学生将计算食物, 饮料, 并将人工成本和运营成本确定为固定成本, 变量, 或半可变 
• Students will identify critical control points in food preparation and prepare a HACCP for potentially hazardous ingredients 
• 学生将展示基本的食物准备技巧，包括刀法, 烹饪方法, 还有酱汁制作 
• Students will work in a team to prepare and serve a four-course meal focusing on timing and flow of service 

人力资源 

• Students will identify and explain basic legal principles that govern the hospitality industry 
• Students will describe the major functions of management and the various roles the manager play in the success of the organization 
• Students will recall appropriate interview questions and identify those prohibited by law  

金融 

• Students will be able to analyze and interpret, standard industry financial reports including P&损益表和损益表 
• 毕业后, students will be able to identify and calculate key performance indicators including occupancy percentage, ADR和RevPAR. Using these KPI’s, students will analyze the STAR to determine performance compared to the comp set 

维护

• Students will be able to describe the role of the maintenance team and how it contributes to the success of the operation 
• 学生将了解如何在酒店设施中使用技术 
• Students will recognize areas of the hotel that have the largest impact on the environment and describe how to balance the needs of the guests with concerns for the environment 

• 毕业生 
  • 2017-2018
  • 2016-2017
• 就业率 
  • 2016-2017
  • 2015-2016